STORE POLICY

CUSTOMER CARE

At Crowned First Lady, we value our customers and strive to provide exceptional service. Your satisfaction is our top priority, and we are here to ensure you have the best experience with our First Lady’s Scalp Oil products.

PRIVACY & SAFETY

At Crowned First Lady, we respect your privacy and are committed to protecting your personal information. This Privacy & Safety statement explains how we collect, use, and safeguard your data when you visit our website and purchase our First Lady’s Scalp Oil products.

Information We Collect

When you visit our website or make a purchase, we may collect the following information:

• Personal Information: Name, email address, phone number, and shipping/billing address.

• Payment Information: Securely processed through trusted third-party payment providers (we do not store your credit card details).

• Browsing Data: IP address, device type, and site usage through cookies and analytics tools to enhance your shopping experience.

How We Use Your Information

We use your information to:

• Process and fulfill your orders.

• Provide customer support and respond to inquiries.

• Improve our website and personalize your shopping experience.

• Send order updates, promotions, and product recommendations (only if you opt in).

Data Protection & Security

We take your security seriously and implement strict measures to protect your data:

• Secure Transactions: Payments are encrypted and processed by trusted third-party providers.

• Data Confidentiality: Your personal details are never shared, sold, or rented to third parties.

• Limited Access: Only authorized personnel can access your information to fulfill orders and provide support.

Cookies & Tracking

Our website uses cookies to enhance your experience by remembering preferences and improving site functionality. You can manage or disable cookies through your browser settings.

Your Rights & Choices

You have the right to:

• Access, update, or request deletion of your personal information.

• Opt out of promotional emails at any time by clicking "unsubscribe" in our emails.

Children’s Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal information from minors.

Policy Updates

We may update this Privacy & Safety statement periodically. Any changes will be posted on this page, and continued use of our website constitutes agreement to these updates.

Contact Us

If you have any questions or concerns about your privacy and safety, please contact us at info@crownedfirstlady.net. Your trust is important to us, and we are committed to ensuring a safe and secure shopping experience at Crowned First Lady.